The Parental Control feature allows a secondary login point from which the parent or guardian of a minor is able to control login time down to 30 minute intervals.

How does the Parental Control system work?

First, a Parental Control Password must be created and sent to a separate email address that the minor does not have access to. You must have access to the original account name and password to do so. If you do not have access to the account in question please contact Billing and Account Services for assistance. From there, a Play Schedule can be created for the purpose of setting when the World of Warcraft account is accessible and when it is not. Any time you wish to submit and save a change to the Play Schedule, you must enter the Parental Control Password.

What is a Parental Control Password?

The Parental Control Password is used to set and modify a Parental Control Schedule. It is created during the initial setup process. If an account owner does not want anyone else to modify the Parental Control Schedule, he or she should not share the Parental Control Password with others.

What if I forget my password and can't change the Parental Controls anymore?

If you have forgotten your normal account password then please visit here for assistance. If you forget your Parental Control Password, you can have it reset by clicking the "Reset Password" button on the Parental Control page (https://www.worldofwarcraft.com/account/parental-control-retrieval.html) accessible through your Account Management. You must have access to the original account name and password to do so. If you do not have access to the account in question please contact Billing and Account Services for assistance. The reset button will send a confirmation email to the registered Parental Control Email address along with a newly generated password.

How do I create an actual schedule?

When you reach the Play Scheduler, you will see the days of the week presented in half-hour blocks. Blocks in green denote when your account is accessible, while blocks in red note when the account is inaccessible. The schedule initially defaults to all green. To make certain hours inaccessible, simply click on the block you want to limit. This will change it from green to red and prevent anyone from logging in to the account during that time. Clicking on the half-hour time block again will change it back to green. Alternatively, you can set the entire schedule to be off-limits, turning all the time blocks to red, and then manually select the hours you want to open up for access.

What if I have trouble setting up a Play Schedule?

If you are having technical difficulties setting up your Parental Control Password Contact Billing and Account Services for assistance. If you are having difficulty coming up with a schedule, we have provided some Preset Schedules for your consideration.

I don't want to click on every half-hour to set a Play Schedule. Do you have preset Play Schedules that I can choose from?

Yes, if you do not wish to manually set a Play Schedule, you can choose from a number of Preset Schedules. These Preset Schedules are highlighted on the Play Scheduler screen.

What sort of Preset Schedules do you have available for choosing?

There are several Preset Schedules to choose from. Some will limit access to your World of Warcraft account to evenings, weekends, after-school times, or a combination of those choices. You may also select to include an automatic half-hour break at regular intervals.

How long after I submit a Play Schedule must I wait before it goes into effect?

After you submit your schedule, it can take up to 30 minutes for it to take effect. Note that if a player is logged in during a timeslot that has now been restricted, he or she will be automatically logged out when the schedule goes into effect.

Can you set different Play Schedules for different characters on the same account?

No, the Parental Control features works for all the characters on the account. That is, only one Play Schedule can be created for an account, and that schedule applies to all characters on that account.

How can I confirm what my current time zone is?

If you need help figuring out your time zone, there are different sites around the Web that have a list of time zones based on location. One such site is located at www.timeanddate.com.

Why aren't these controls in the game itself?

We group all account-related functionality together under the account settings on your Account Management page. Keeping Parental Controls in this central location also makes it easier for account owners to control Play Schedules without having to log into the game every time they wish to make a change.

If you would like information on how to activate the Parental Control feature, please continue on to the next step.